Shipping policy

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Shipping Policy

The store commits to delivering orders within the following timeframes:

  • Dubai: Delivery within 24 hours of payment.

  • Abu Dhabi: Delivery within 48 hours, subject to courier availability.

  • Other Emirates: Delivery time will be coordinated directly with the customer based on location.

Additional Notes:

  • We strive to meet delivery deadlines, but delays may occur due to high demand, weather, or logistical issues.

  • Products may be added or removed up to 15 minutes before shipment dispatch.

  • Once a shipment has left, the order cannot be canceled.

Order Cancellations:

  • Perishable/frozen items – Full order charge applies.

  • Dry goods only – Customers are liable for delivery fee only.

Returns of Defective Items:

  • Customers must photograph the item before returning and obtain team approval. Without documentation, the customer assumes responsibility.

Wrong Item Shipped:

  • If due to store error – the store bears the return cost.

  • If due to customer error – the customer bears the return cost.

Out-of-Stock Items:

  • We will contact the customer to offer a substitute or a full refund for that item.

Shipping Costs:

  • Dubai (within 30 km): AED 40

  • Abu Dhabi: AED 70

  • Other Emirates: Price based on location, coordinated directly with the customer.

  • The store reserves the right to add fees for remote areas or oversized/heavy packages.

Delivery Instructions:

  • The courier will call before arrival. If there is no response, the package will be left at the door and the customer assumes responsibility.

  • Hotel deliveries are subject to hotel policies and are not the store’s responsibility.

Variable Weight Products:

  • Final charge will be calculated upon order collection based on actual weight, even if there's a slight deviation from the website price. Customers will be notified of significant changes when possible.

 

Customer Service

For questions or inquiries, please contact our customer service:

  • Phone: +971-54-584-8867

  • Email: office@rimon.ae

Policy Updates

This policy is subject to change. The most up-to-date version will always be published on the website.