Terms of Service

Reading Terms of Service 5 minutes Next Privacy policy
By Adaya Friedman
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Website Terms – Usage Policy, Privacy, Shipping, and Returns

1. Terms of Use

Use of the website is subject to the following terms:

  • Misuse, interference, or damage to the site is strictly prohibited.

  • Users are responsible for maintaining the confidentiality of their account information and password.

  • All use of the information provided on the site is at the user’s own risk.

  • Any action taken on the site constitutes full agreement to these terms.

 

 

2. Privacy Policy

We are committed to protecting the privacy of our customers.

  • Information collected during the ordering process (including personal details, payment methods, and address) will be used solely for order fulfillment, customer service, and improving user experience.

  • We will not share personal information with third parties without consent, except as required by law or to provide the service.

  • By using the site, the customer consents to this use of their information.

 

 


3. Shipping Policy

The store commits to delivering orders within the following timeframes:

  • Dubai: Delivery within 24 hours of payment.

  • Abu Dhabi: Delivery within 48 hours, subject to courier availability.

  • Other Emirates: Delivery time will be coordinated directly with the customer based on location.

Additional Notes:

  • We strive to meet delivery deadlines, but delays may occur due to high demand, weather, or logistical issues.

  • Products may be added or removed up to 15 minutes before shipment dispatch.

  • Once a shipment has left, the order cannot be canceled.

Order Cancellations:

  • Perishable/frozen items – Full order charge applies.

  • Dry goods only – Customers are liable for delivery fee only.

Returns of Defective Items:

  • Customers must photograph the item before returning and obtain team approval. Without documentation, the customer assumes responsibility.

Wrong Item Shipped:

  • If due to store error – the store bears the return cost.

  • If due to customer error – the customer bears the return cost.

Out-of-Stock Items:

  • We will contact the customer to offer a substitute or a full refund for that item.

Shipping Costs:

  • Dubai (within 30 km): AED 30

  • Abu Dhabi: AED 50

  • Other Emirates: Price based on location, coordinated directly with the customer.

  • The store reserves the right to add fees for remote areas or oversized/heavy packages.

Delivery Instructions:

  • The courier will call before arrival. If there is no response, the package will be left at the door and the customer assumes responsibility.

  • Hotel deliveries are subject to hotel policies and are not the store’s responsibility.

Variable Weight Products:

  • Final charge will be calculated upon order collection based on actual weight, even if there's a slight deviation from the website price. Customers will be notified of significant changes when possible.

 

 


4. Returns & Refunds Policy

Returns are accepted within 3 days of order receipt and must be accompanied by proof of purchase.

Eligible for Return:

  • Defective products

  • Items that do not match the order

Conditions:

  • Item must be in original packaging

  • Item must be unused

  • Perishable goods cannot be returned unless defective

Return Process:

  • Contact customer service with order number, product details, and reason for return.

  • Return methods:

    • Pickup (by arrangement)

    • In-store return

  • Once the item is received and inspected, a refund or credit will be issued to the original payment method within 5-7 business days.

 

 


5. Limitation of Liability

The store is only liable for direct damages resulting from clear store errors (e.g., physical damage, defective product).

The store is not responsible for indirect or consequential damages, including:

  • Loss of income

  • Emotional distress

  • Delays outside our control (traffic, unexpected demand)

The customer confirms they have read and understood this limitation.

 

 

6. Friday Market Policy

The Shabbat catering service is available by pre-order from Tuesday to Friday at 10:00 AM.

  • Orders placed after this deadline will be fulfilled if possible, but not guaranteed.

  • Deliveries are made between Thursday evening and Friday, without an exact time guarantee.

  • If the customer is not available, they bear the consequences.

  • Missing items will be refunded only, with no additional compensation, even for key products.

  • Friday Market food cannot be returned.

  • Cancellation is allowed until Friday at 10:00 AM, only if the order has not yet been dispatched.

  • Hotel deliveries are subject to hotel policies and are not the store’s responsibility.

 

 

7. Customer Service

For questions or inquiries, please contact our customer service:

  • Phone: +971-54-584-8867

  • Email: office@rimon.ae

 

 

8. Policy Updates

This policy is subject to change. The most up-to-date version will always be published on the website.

 

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